Workshop on Managing Customer Service for Business Excellence
Requirements:
Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.
Description:
The Workshop on Managing Customer Service for Business Excellence is designed for managers of private, public, and non-governmental organizations, as well as those in customer care departments, who are passionate about delivering exceptional service. This course focuses on the critical elements of customer service that drive business excellence and success.
Participants will explore the philosophy of customer service and how it impacts overall business performance. The workshop emphasizes customer service leadership, equipping managers with the skills to guide their teams in providing high-quality service. Attendees will also learn how to develop an effective customer service management programme, set customer service standards, and implement measurement systems to track service quality.
The course also highlights the importance of infrastructure and technology in modern customer service, teaching managers how to integrate tools and systems that enhance efficiency and customer satisfaction.
By the end of the workshop, participants will be prepared to create a customer-centric culture within their organization, elevate service delivery, and foster long-term business growth through effective customer care management.
Course Structure and Modules
The Philosophy of Customer Service and business excellence
Customer Service Leadership
A tool set to develop an effective customer service management programme
Customer Service standards and Measurement systems
Infrastructure and technology in customer service
The people factor in customer service
Programme Fees
Current Fee Structure
Course Fee: LKR 15,000 (Per Day)
*Subject to change without prior notice. Conditions apply.
Address : No: 120/5, Wijerama (Vidya) Mawatha, Colombo 07, Sri Lanka.
Phone : 117 321 000
Email : programes@nibm.lk
Website : https://www.nibm.lk
Available:
NIBM
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Stream: Teaching & Education
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Level: Certificates & Trainings